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If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.

Timeshare Scams and Fraud



Complaints  >   Timeshare Resort Category

WE were lied too and Scammed!! They kept us there for 5 hours and said we were going on a free vacation every year. We are seniors and were taken advantage of ....we have been trying to cancel and have had to get a lawyer involved
They charged us $13,500....for something we could not use for 3 years.

told by sales resp. and his supervisor was present that if I would update to a bronze level - then I could convert points to choice and get enough 4x as many - points to pay off my maintence fee every year and then for 300$ a week or less I could rent what ever time share I wanted.
maintence fee due now over a thousand $ and the most I can get is turn in 20000 points that I have (only 10000 are this years) to get 200$ off. hardly going to pay all of my maintence fees every year

I bought a time share at Mayan Palace as an investment and was told I could use the equity to purchase a one or two bedroom. They have totally lied about everything they said they were going to do. They are impossible to contact. They said they fired the manager who originally sold the time share to me I do not believe that happend. The same sales person sold my Girlfriend a time share that I heard him say they would sale her time share for exchange for hers because she was trying to get out of her old one. She signed the papers and was stucked with two. They completely lied to her and continue to do so. She had not had any success in resolving her issue with the same time share company. She also had another couple that were friends of hers that bought and they were lied to and ... Read More

I bought a membership with Occidental Vacation Club, the next day I asked for the cancellation but they refused because I was told that i had renounced to the clause which says that I have those 5 days, so from there I found it all very strange and I started researching and found thousands of complaints and bad reviews about occidental Vacation club, and greater was my need to cancel my membership! I researched PROFECO and saw that this practice was illegal,so I did not want to risk me to lose all my money ,then i fast contacted a company dedicated to cancel timeshare memberships, called Mexican timeshare solutions , I told them my situation and they told me that like me exist many other people in the same situation or worst.. it is a whole mafia !! thank God MTS could cancel ... Read More

Grupo Sunset, hacienda tres Rios
My husband and I bought a lifetime membership with Sunset Group Hacienda Tres Rios, they made us many promises, we bought it in 2012 and we already payed it, from the date of purchase to today we never used it, because it is complex and difficult to meet their requirements, so my husband and I decided as promised in the acquisition of the membership that they could help us to sell, which is a lie, then they told us that the sale was particular.
Tired of so many lies and of throwing our money we decided to cancel our membership, another complicated problem, the opposite of when we sold the membership, all were rude and never wanted to attend our calls, we were denied the get the cancellation and even threatened us.
We doubted it was possible to ca... Read More

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