If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.
Timeshare Scams and Fraud
Abrupt cancellation of reservation - no compensation - Resort Rental Pros
Company Name: Resort Rental Pros
Company Address: 201 W Big Beaver Road , Suite 500, Troy, MI
Company Website: https://timesharerentalpros.com
Company Phone: 248-658-3267 / (855) 377-6817
Additional Names: Christian
On March 1, 2023, I received confirmation for reservation # 37458071, for property #1978274. My check-in date was April 7, 2023. My checkout date was April 15, 2023. My credit card was billed for $1565.37. On April 5, 2023, I received an email informing me that my reservation had been cancelled. I was offered four nights (not eight) at a nearby property and an offer to secure the missing nights or refund if unable to do so. I indicated that that would be acceptable. Despite many hours, emails, and phone calls, I never received lodging for the four missing nights. VRBO did offer reimbursement for three nights at a maximum of $273 per night (email April 7, 2023) and one night (email April 9, 2023). I booked rooms at Best Western for four nights at a total cost of $937.20. VRBO refused to honor that offer. I seek reimbursement for the additional expense incurred when my reservation was cancelled.