Timeshare Scams and Fraud

Diamond and Hilton are both terrible companies! Diamond sold my wife and I a bogus timeshare and Hilton is upholding the contract. They roped us in with a “free” vacation- if we gave them an hour of our time. One hour turned in to SIX hours with salespeople wearing us down. They fed us lies the whole time about everything. The main things we were upset about are not being able to exchange points for airfare, not having access to Disney properties, and paying fees for a non-private resort…all of which were the primary reasons we bought! Every subsequent meeting was about the same. The hour we agreed to would turn in to more. We were lied to. They ALWAYS will try to convince you to upgrade. Every time we have expressed a concern, the answer is an upgrade, not that it ever act... Read More

There are very few words to describe Diamond Resorts and the vile people they have working for them. If there was a way to give them less than 1 star I would gladly do so. These miserable thieves have abused me long enough. I made the HUGE mistake of buying into a timeshare with Diamond and the entire experience has been a nightmare. When they sold me the timeshare, they were very kind and professional, they found every way possible to kiss up to me and convince me to buy a timeshare. At first, they didn’t call it a timeshare, they said it was a “membership”. The tricks didn’t stop there, these bums falsely claimed that what I was buying would double in price. I kept refusing to buy anything and explained that multiple times, but they would not take no for an answer. They... Read More

Diamond/Hilton has been awful to us. My husband and I owned with Sunterra originally, until Diamond took over, then Hilton. In 2014, we went to a meeting specifically for previous Sunterra owners. We thought it was to update us on changes since Diamond took over, but it was a sales ploy to force us into an upgrade. They gave us a “special rate” at $4 per point. The same thing happened in 2015. We went to another meeting and were shown amazing upgrades- but we have to buy more points to enjoy them. Oddly enough, we got the same one-time deal as 2014, $4 per point. In 2020, we got talked into another meeting where we said our fees were too high and we were concerned as we were about to retire. We got tricked in to yet another contract for, you guessed it, $4 per point. Except t... Read More

We were visiting Disney World in 2017 when we first became aware of Diamond Resorts. We were approached by their reps, and they asked us to attend a 60-90 minute travel investment seminar. This seminar was more than twice as long as we were originally told that it would be, which was pretty frustrating when you are trying to enjoy a vacation with your family. Since we were told that this travel investment would allow us to take our family on vacations all over the world, we thought it would be a great investment for our future. Since that purchase, we have been required to attend sales meetings every time we visited any Diamond property. These are always fraught with complex sales tactics and extreme high pressure. Every time we would mention the disappointments we had alrea... Read More

In may of 2019 we stayed at a resort on Waikiki beach. In the hotel they had a whole bunch of people that their tags said guest services. We planned on doing a bunch of stuff so went to see some of them. Turns out they were working for Diamond Resorts. Promised money off a whole bunch of stuff we wanted to do if we sat in on an hour presentation. Turns out the discounts were actually full price and we literally got nothing for sitting in this presentation for two and a half hours. One after another would come at us when you said no. We finally settled on their 20000 points scam. We had to pay 4500$ US for these points which they explained would get you into their “best” resorts. That october we called because we were planning a trip to Maui. The man on the phone in Las Vegas ... Read More