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If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.

Timeshare Scams and Fraud



Complaints  >   Occidental vacation club Company

Was coned into buying a timeshare that is not as was proposed. would like to get others and do a class action suite against them.

I was on vacation with my sister in law to the Occidental Vacation resort in Punta Cana about 2 years ago when we were approached to listen to there 90 min marketing program. Fine, it was early in the am and we'd have the rest of the day to enjoy our vacation. Multiple times we tried to leave but they kept us there and promising us more incentives to buy the timeshare. They promised us discounts on airfare and showed us on the website how it worked, gave us the VIP package to enjoy, and kept coming over with quite a few boozey drinks. We kept saying no and they kept lowering the cost of the timeshare and increasing the amount of weeks we were able to use. Since I do travel a lot and vacation quite a bit it was actually sounding pretty decent. I asked for more examples of wh... Read More

We purchased in 2011 at occidental grand in Cozumel. We used a free week one time. Haven't used other than that because we can find cheaper and better online. Certainly not what we were told. DO NOT Purchase at occidental no matter what they tell you!!!! All lies. We have another time share we've used over the years. It has served us well so we know the difference in legit and not. We paid 18k for one week of all inclusive lol. Don't be duped like we were. Now I've quit paying maintenance fee. I'm being charged $30 a month in FC. Whatever. I can sign it back to them. They will even send me a paper! 😭😂.

I bought a membership with Occidental Vacation Club, the next day I asked for the cancellation but they refused because I was told that i had renounced to the clause which says that I have those 5 days, so from there I found it all very strange and I started researching and found thousands of complaints and bad reviews about occidental Vacation club, and greater was my need to cancel my membership! I researched PROFECO and saw that this practice was illegal,so I did not want to risk me to lose all my money ,then i fast contacted a company dedicated to cancel timeshare memberships, called Mexican timeshare solutions , I told them my situation and they told me that like me exist many other people in the same situation or worst.. it is a whole mafia !! thank God MTS could cancel ... Read More

During our stay at the Occidental in Cozumel, we were constantly heckled by staff all over the resort about coming to the Occidental Club for breakfast but if we did to make sure we came back to them and not talk to anybody else. We ignored them the first day. That night our stay was horrible due to the AC not working in our room. The next morning we got up to rent a jeep for the day and used one of the people that stand around trying to get us to the occidental club. He said he had the best deal. We paid for this and realized the jeep we rented was horrible and really not in the best to feel safe to drive. There was a hole in the passenger side where the heat from engine came through. Being upset at the situations the first day. We spoke to management. They sent us to someone th... Read More

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