If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.
Timeshare Scams and Fraud
Sales pitch lies - Diamond Resorts International
Company Name: Diamond Resorts International
Diamond/Hilton has been awful to us. My husband and I owned with Sunterra originally, until Diamond took over, then Hilton. In 2014, we went to a meeting specifically for previous Sunterra owners. We thought it was to update us on changes since Diamond took over, but it was a sales ploy to force us into an upgrade. They gave us a “special rate” at $4 per point. The same thing happened in 2015. We went to another meeting and were shown amazing upgrades- but we have to buy more points to enjoy them. Oddly enough, we got the same one-time deal as 2014, $4 per point. In 2020, we got talked into another meeting where we said our fees were too high and we were concerned as we were about to retire. We got tricked in to yet another contract for, you guessed it, $4 per point. Except this time, it was supposed to lower our maintenance fee costs, but those fees went up by $400 per year. We also agreed because the salespeople said we could give it back to Diamond if we ended up not wanting it. Spoiler alert- that isn’t possible. Now we are stuck with a huge, financially draining, burden because Diamond representatives are snakes!