If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.
Timeshare Scams and Fraud
More Money No Service. - Diamond Resorts International
Company Name: Diamond Resorts International
Company Address: 10600 W. Charlsron Blvd., Las Vegas, Nevada
Company Website: DiamondResorts.com
Company Phone: (702)684-8000
Sales Person: NA
Sales Manager: NA
Additional Names: NA
The use of the Diamond membership has left us very disappointed due to the lack of consistent and truthful information that Diamond Resort employee gives us. Each time we reserved a Diamond stay, it came with a required “60-minute” presentation which ends up being a full day! This takes time away from our Vacation that we would very much enjoy instead of being faced with lies and inconsistent information that the MANY salespersons would give at these LONG presentations. One of the lies was that we no longer needed interval International membership because Diamond would “pay for it”. We were then notified that Diamond no longer covered that fee and we would have to pay it along with a myriad of other undisclosed fees. On our last stay, they told us that we are a gold member and that we had to attend ANOTHER required presentation. In this presentation, they informed us that we did not have that gold member status and that we would have to pay $12,000 if we wanted to be that status. We declined the offer and left as “silver” members. After all this misinformation, we then were told that we were indeed gold members. Diamond is a dishonest company and should be avoided at all cost.