If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.
Timeshare Scams and Fraud
Deceitful Practices - Diamond Resorts International
Company Name: Diamond Resorts International
Company Address: 10600 W Charleston Blvd, Las Vegas, NV 89135
Company Website: https://www.diamondresorts.com
Company Phone: 13104876771
Sales Manager: Billie Bulk
We were asked to attend a meeting with Diamond Resorts in late August 2020. As Monarch owners, we were told that we needed to upgrade into the Diamond system in order to keep the equity that we had with our prior purchase, that we would never pay maintenance fees and that we would never be called to attend another meeting. There appeared to be no downside! It was not until a month later that we started to see the lies that had been told to us. We never received any paperwork or billing information and when we called no one knew anything about it. In November, we drove to Las Vegas to try and figure out what was going on. When we met with the finance department, they claimed they had no paperwork from August and had us sign new paperwork, again reiterating that there would be no maintenance fees.
When we got home we noticed they back dated the paperwork to August, which immediately eliminated the cancellation period which is 5 days according to Nevada law. We feel this was intentional and that this alone is a violation of consumer protection law. However, in January we started to get bills for THREE TIMES the amount we were told the mortgage payment would be PLUS a $5000 bill for maintenance fees! When we called to complain, we were put in contact with someone who they claimed was a member of the executive board. On this call, this executive told us that we were stupid people that should have been more careful. How does an executive of ANY company speak to a customer in this manner?!! Stay away from them! They are all liars!