If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.
Timeshare Scams and Fraud
Destination Xchange is a SCAM - Diamond Resorts
Company Name: Diamond Resorts
Company Address: 4016 Catfish Crk Apt Prosper, Las Vegas, Nevada
Company Website: https://member.diamondresorts.com/
Company Phone: 877-787-0906
I had to cancel my trip to Maui this year due to COVID 19. When I called to ask about my options for using my points, I was presented the Destination Xchange option on 3 different occasions with no clarity in terms of how to book, availability and the fees that would be charged. I had to request written details to validate there were no fees beyond the $149 exchange fee. When I read page 9 it clearly stated there was a Destination Xchange fee of $1,000 per week for my normal week at Kaanapali Beach Club and most other nice resorts. To date there is no clarity on how to book Destination Xchange points and the system is complex, not flexible and requires additional fees if you change locations and need to use points from a lower tier. The entire Destination Xchange Program is a fraud and is NEVER presented clearly. On 3 occasions, I asked to speak with a manager. They would either transfer me and the call would immediately hang up OR they would tell me a manager would call me back and they never did. There is NO CUSTOMER SERVICE! I cannot even use my regular points and book in July at the Kaanapali Beach Club during July 2021. DO NOT BUY DIAMOND RESORTS TIMESHARE!