If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.
Timeshare Scams and Fraud
Bad experience - Diamond Resorts
Company Name: Diamond Resorts
In July 2019, we were contacted by Diamond and told that we needed to attend another presentation since our two-year vacation plan was ending. At this presentation, we were told that our only choice was to purchase a new package at a higher cost, or we would lose out on what we had already spent. After five hours of intense sales pressure, we left with what we were led to believe was a 10-year plan. However, a few months later, at the resort in Virginia, we were told that this was not the case and that what we had purchased had no value. Why would they allow their sales staff to sell something with no value?? We were told that by upgrading to a silver package, we would be making a real estate investment. When we told the salesperson that we were looking to purchase a home soon, they told us that this would be an advantage in that process. We later learned, during our home-buying, that this is not a real estate asset! The staff flat-out lied to us!! We have tried numerous times, both in person, and in writing to resolve this. All their staff does is try to upgrade us into a new package. What kind of company treats people this way?