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Timeshare Scams and Fraud

Complaints  >   Diamond Resorts Company

I had to cancel my trip to Maui this year due to COVID 19. When I called to ask about my options for using my points, I was presented the Destination Xchange option on 3 different occasions with no clarity in terms of how to book, availability and the fees that would be charged. I had to request written details to validate there were no fees beyond the $149 exchange fee. When I read page 9 it clearly stated there was a Destination Xchange fee of $1,000 per week for my normal week at Kaanapali Beach Club and most other nice resorts. To date there is no clarity on how to book Destination Xchange points and the system is complex, not flexible and requires additional fees if you change locations and need to use points from a lower tier. The entire Destination Xchange Program is a fra... Read More

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