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Timeshare Scams and Fraud

Complaints  >   Diamond Resorts Company

We were visiting Universal Studios in Florida when we were approached by Diamond employees and offered show tickets in exchange for listening to a presentation. The presentation was more than 30 minutes from the hotel where we were staying, and the presentation took FAR longer than the 45 minutes were originally told. The four different employees that we met with led us to believe that this was a fantastic investment and money-making opportunity, so we decided to purchase. However, we were not given the opportunity to view the documents that we were signing or read the fine print. To make matters worse, we were not even given copies to take home and read! We received our signed copies a month after this meeting – far beyond the five-day cancellation period! This, on top of the ... Read More

We first learned of Diamond when we were approached by one of their employees while walking in downtown Las Vegas. They offered free gifts in exchange for attending a short sales presentation, which we accepted. We were told of all of the lavish vacations that we could take and all of celebrities that we would be able to vacation with. This seemed too good to be true, but we decided to purchase a sampler package to try it out. Since that day we have upgraded multiple times as we were told that this was the only way to keep the investment that we had already made. We were told multiple times that we could use our points for things like airfare – which we learned later was untrue. We feel that we were told lies constantly to manipulate us into making these purchases. We w... Read More

Beware of ANY encounters with Diamond. We have been in countless meetings with them over the years where their employees have told us that we would earn millions of dollars in equity when they became a public company. At one point we tried to cancel our contract within the legal cancellation period we were denied. When we have tried to discuss our concerns with their legal department, they never return our calls. We are extremely concerned that our children will become responsible for this nightmare. Do not do business with this company.

I had to cancel my trip to Maui this year due to COVID 19. When I called to ask about my options for using my points, I was presented the Destination Xchange option on 3 different occasions with no clarity in terms of how to book, availability and the fees that would be charged. I had to request written details to validate there were no fees beyond the $149 exchange fee. When I read page 9 it clearly stated there was a Destination Xchange fee of $1,000 per week for my normal week at Kaanapali Beach Club and most other nice resorts. To date there is no clarity on how to book Destination Xchange points and the system is complex, not flexible and requires additional fees if you change locations and need to use points from a lower tier. The entire Destination Xchange Program is a fra... Read More

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