Timeshare Scams and Fraud

In may of 2019 we stayed at a resort on Waikiki beach. In the hotel they had a whole bunch of people that their tags said guest services. We planned on doing a bunch of stuff so went to see some of them. Turns out they were working for Diamond Resorts. Promised money off a whole bunch of stuff we wanted to do if we sat in on an hour presentation. Turns out the discounts were actually full price and we literally got nothing for sitting in this presentation for two and a half hours. One after another would come at us when you said no. We finally settled on their 20000 points scam. We had to pay 4500$ US for these points which they explained would get you into their “best” resorts. That october we called because we were planning a trip to Maui. The man on the phone in Las Vegas ... Read More

I am a retired nurse with Multiple Sclerosis and a disabled child. My husband and I bought a timeshare with Embassy Resorts in 2001 and we had some difficulties at first but for the most part it was OK. In 2004, Embassy was bought out by Diamond Resorts and that is when everything went from bad to worse as we could never book a vacation due to lack of availability.
Over the next 15 years, they kept calling us for owner’s updates, which they proceeded to upgrade our contracts to fix our availability issues and give us higher status, so we had priority bookings. One time they took our drivers licenses and held us hostage until we upgraded again! Our last upgrade in 2016 was done so we could have an “exit plan” so our disabled child wouldn’t inherit the financial burden. Our... Read More

Do not buy into holiday inn they will trick to with gifts and words. Then they pull the wool over your eyes and you are left with a wad of debt and no release!! They do not tell you the truth! They say it will be the best investment of your life but it is by far the worst and you can not back out once your in it. They do not care if you cant afford it or let alone if something happens down the line. They do not care they just want their money.

Holiday inn is utterly disastrous. I keep getting calls but it never about cancelling my timeshare. How come someone can reach out to me to ask payment options but no one can answer my concerns. Disastrous of a company and customer service. Dont try to reach out to them because they will never respond and will hold you up. Do not get a timeshare with them if you do not want to waste your hard earned money. They do not care for anyones concerns or well-being.

I was told i won some money so i went to their 4 hour long presentation, thought it wouldnt be more than an hour. I stayed and listened to them just to be nice but at the end when it was time to get the “money i won” it was a scratch-off and more excitingly i lost.. -_- that was not even the most frustrating part. The most frustrating part is that they kept coming up with things to make me buy more of their stuff. Such as RCI points and uping my credit limit because “it didnt work”. I was told i could us my points all over the world and it was a cheaper rate. The cheaper rate would have been to stay away! To even book i had to put down a non-refundable deposit which i was never told i would have to do!