If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.
Timeshare Scams and Fraud
Occidental Selling Private Information?? - Occidental vacation club
Company Name: Occidental vacation club
About 2 Years ago we purchased a membership with OVC. Recently we have been receiving many phone calls from people offering to buy our membership or to rent our membership out for us. They have all of our information including what unit we purchased, our contact information and what it cost us, they have informed us that our information was given to them from Occidental itself. We were considering renting so we called Occidental to confirm that these companies were associated with them and they informed us that they were not. That people were making arrangement and signing agreements and then not seeing the money for the units. We asked the next one who called how they received our contact information (our private cell numbers and were asking for us by name) and again were told Occidental is were they got all our information. Not only is our club membership information stored in that file but so is our credit card information and a copy of our Driver's license, so I have an even bigger concern with this information being out there. I have contacted the president of Occidental Vacation Club because of my concerns and at first we were told that they are looking into it and that they actually had one person in jail already because of the information being sold, then in later correspondence we were told that it could have been either of their two associated companies that sold our information ( when we signed up we received RCI and Platinum Ice) and now basically we are told to get a lawyer that it is not their problem. They did have a responsibility to us as it was Occidental that we provided our information to and the only solution being offered is to change our phone numbers and they will pay the cost of a new phone number?!? And if we did change our phone number how is their any reassurance that it just wont happen again considering that they tell me they are not sure how it happened in the first place!! I am extremely frustrated and just wonder has this happened to anyone else?