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If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.

Timeshare Scams and Fraud



Complaints  >   Reef Playacar, Royal Diamond Resorts, Resort Marketing Solutions Company

Signed the "vacation package" contract after a good sales pitch. Later that evening read horrible reviews, had a sleepless night and figured out that it was likely a scam. The following day I contacted the US Consulate, who advised that I had 5 days to cancel, and that mailing a letter would likely not get there in time, but rather we should return to the resort and demand a cancellation. We brought a pre-filled form, which they would not sign, but they did give us a properly dated cancellation letter stating our credit card charge would be refunded within two weeks. I also advised my credit card company the same day that I was disputing the charge. Two weeks have passed and so far the money has not been refunded. I phoned Royal Diamond Resorts after two weeks. ... Read More

buyback escrow scam for my old timeshare at Club Soleil, Tropicana, Las Vegas, promised profit of $7600 to us including 4 prime 2br weeks at diamond resort properties and 150,000 others through marketing company, and phony "escrow agent" to hold money and title, Tulip Market a non-existent escrow agent which turned out to be a "phishing site" on the internet. Physical details, e mails, etc are non-existent.

Do not fall for the ‘Vacation Club’ sales pitch. We fell for it and are currently working with our credit card to get our $9000 back. There are only a couple of the nice suites they say you get with the membership. The sales pitch includes a proposal that their marketing partner will buy back vacation weeks you don’t want. That hasn’t happened and after many phone calls with assurance that the properties will sell within ‘the next 90 days’- then nothing but continued excuses.
I have emailed the Director of Public Relations at the Reef Playacar and email has been ignored. There is no resolution from them. And when I go to book our 10 weeks, there is no response from Royal Diamond Resorts or the Reef Playacar! Take our advice and ‘steer clear’ !

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