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If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.

Timeshare Scams and Fraud



Complaints  >   Pueblo Bonito Company

STAY THE HELL AWAY FROM THIS COMPANY!!! Don't go to their sales presentations and its best to stay away from their resorts!! Even if you are an owner they are constantly trying to upsell you! DO NOT fall for they one that you can rent you're unit and 10-14 preferred weeks and pay for you're "investment". I've tried for two years and PB Perferred Travel had no clue about renting out preferred weeks and said that it was even possible. Johnny Mac was the first salesperson to spin this lie then Martin Cerrillo and Jeff Belway convinced me that I needed more points in order to rent it out. Another year and no rentals on VRBO. I canceled the contract for 10% of bal and took the hit on my credit report. I'd rather explain my mistake to my banker than send them another dime on... Read More

My wife and I have purchased a number of time shares from these folks.

Everything was fine until we purchased villas from Emerald Estates. We were told that there would be a golf course and a club house (with a deli) across from our villa).

This was 10 years ago,and nada!

We attended an owners breakfast last year, and were told by our sales rep that a golf course was not promised. Strange that the brochure specified that there would be a world class course (and there was a golf bag filled with high quality golf clubs) on the patio. She further advised us that the resale value was almost nothing. DUHH!

THEY SOLD US ON TRADING IN OUR PRE-EXISTING TIMESHARE IN ORDER TO BUY THEIRS. THEN THEY LEAVE ALL THOSE DETAILS OUT OF CONTRACT AND DO NOT ACTUALLY FOLLOW THROUGH WITH THE TRADE. ONCE YOU CALL THEM OUT, THEY SAY YOU CAN CANCEL AND FORFEIT YOUR DOWN-PAYMENT. COMPLETE AND UTTER SCAM.

We went to a timeshare presentation at Pueblo bonito. Upon my return home I was reviewing documents and noticed my 15 year deal was for 30 years. We were told that we could have them rent our week if needed or they could also re-sell the unit if needed. but all was a lie. We have tried contacting them at many different numbers but they never answer or returned our calls . we tried to cancel our timeshare but we got threatened by them and they told us that our credit score would be affected and that we would have pay an extra 25% of our membership. One day, we found Mexican Timeshare Solutions online while trying to find someone who would buy our timeshare and 5 months later, they were able to get the cancellation of our contract.

Beware and stay away from Pueblo Bonito they are scammers!

We have been a victim of scam at Pueblo Bonito Resort & Spa.. in April 15,2016.. we attended to cancel the contest the next day and we were told that there was not grace period to cancel. The salesman by name Omar Alvarez promised and ensured us that he will sale our existent timeshare.. A Big lie.. we put down couple of thousands. But we had no results. Each time I had to pay my credit card bill for Pueblo Bonito it reminded me of the fraud they had committed against me and I knew I had to do something about it and I did, I hired a company named Mexican timeshare Solutions. The fact that MTS did not take any money up front was reassuring for me. Thanks to them we were released of our membership completely. The reason of my post it´s to warn you and to avoid you to fall in... Read More

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