Timeshare Scams and Fraud

We stayed at Scottsdale Villa Mirage. Be careful! This place takes your money quickly and very slow in refunding, even it's their mistake overcharging you.

They charge $29.59 per day as the resort fee, which pretty much is the Internet services. Then, they tell us if we attend their sales presentation, some of that fee can be waived. The presentation is 2-hour long, with one representative one on one with us. They tried to sell their programs and bad-mouthing their competitors, such as RCI. Attacking others is not a good way to boost business. For that reason, the presentation is very distasteful to me.
We endured 2 hours of that and kept telling them that we won't buy any of their programs. Finally, they gave us a paper to waive 5 days' fee, not the entire 7 days' stay. Upon checking out, it took a long time to process it, and the clerk charged us $147.95 instead of refunding us that amount. It took another 10 minutes for her to correct it. Now, 5 days after we checked out, my credit card online statement shows the original $207.13 and the $147.95. No refund was posted; not even a pending refund was shown. I called this morning; the clerk said she couldn't do anything, and the manager comes in at 2 pm. I asked to speak to the manager when she is in, but it's the clerk called shortly after 2 pm, said she talked to the manager, yadda yadda yadda. After being put on hold, I finally got the manager on the phone. She said their system is slow in the refund, and it will take 3-5 days. I'll give them 2 more days. If no refund comes in, I'll dispute both transactions.

This place will never have my business again. With so many places to stay in that area, this is very easy to do.