If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.
Timeshare Scams and Fraud
Deceitful Company - Diamond Resorts International
Company Name: Diamond Resorts International
Sales Person: Patrick MorrowSales Manager: Chris LeBlanc
Additional Names: Beata Matthews
In 2010, we purchased a timeshare with a company called Island One while visiting one of their properties in Florida. When they were purchased by Diamond Resorts, we were immediately hit with a 70% increase in maintenance fees! ABSOLUTELY RIDICULOUS!! For the next 8 years, we were continually asked to attend Diamond’s “member updates”. It didn’t take long to realize that these were just additional sales presentations where we were continuously pressured to purchase more and more points. Every time we declined and left these meetings, we were rudely dismissed. On one particular occasion, we were FORCED TO WALK BACK to a totally different resort because they had sent a car to pick us up earlier in the day. What kind of company treats people this way???
When we started to have problems booking in 2020, we again attended an update meeting to solve our issues. We were told that this was due to us not having converted into their points system. We were specifically told that we would be able to keep our banked weeks if we converted to their points system, and that we would receive a “dream vacation” but we would have to act that day. There was NO MENTION of the expiration date on the points or the additional fees. And we LOST the two banked weeks. We still have problems booking the weeks we requested as owners. But we can reserve those same weeks as a private customer. We were told the resorts were for owners only. The booking problem was not solved. Had we been told that there was a 10-day window to cancel this, we DEFINITELY would have taken advantage of that! To make everything worse, they told us that this purchase would allow us to have the 0% interest on our credit card extended. This was a total lie!!
DIAMOND IS A TERRIBLE AND DECEITFUL COMPANY and now we are stuck with their timeshare with no end in sight!