If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.
Timeshare Scams and Fraud
Ripoff - Diamond Resorts
Company Name: Diamond Resorts
Company Address: 9308 Deborah Court, Manassas Park, VA
Company Phone: 7032576458
My husband and I attended a timeshare presentation which lasted more than four hours and ended with us signing a contract with Gold Key Resorts/Ocean Beach Club/Diamond Resorts.
The presentation started with a young saleswoman who talked about the resort’s Ocean Beach Club. She then shared her life story: how she was jilted at the altar and how she was dealing with that by using her timeshare to vacation on some island. The second salesman joined in on the conversation. He talked about how the timeshare was a good real estate investment and how it would save us money on vacations because we'd only have to pay a $100 fee to book our week. He didn’t touch on the maintenance fees at all. I think the saleswoman’s sob story and the salesman’s divorce were tactics because their sad stories made us empathetic towards them, and they used that empathy to get us hook, line, and sinker! I seriously think those stories were completely made up and are used on every person they sell to. We were never told our children would inherit the debt and be responsible for the mortgage and maintenance fees. They were not open and honest with all the facts.
Since buying the timeshare in August 2014, we have only used it twice: once in January 2015 and again in January 2017. Both times were an exchange with one being the Ocean Beach Club but not the unit we had purchased. The other exchange was at the Ford’s Colony by Marriott in Williamsburg, VA. After those two bookings, we weren’t able to use it because there was never availability during the summer months to do an exchange.
Also, every time we called to book a trip, we are told to use the website because whatever was on the website was the same availability in their system. No one was remotely interested in helping owners book a vacation.