If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.
Timeshare Scams and Fraud
Grand Mayan / Vidanta - Nightmare Company - Vidanta group riviera maya
Company Name: Vidanta group riviera maya
Company Address: 2940 Anderson Lane, Brentwood, California
Company Phone: 9259898877
Additional Names: Frank Luark
I implore you to stay away. This place might look beautiful, but underneath that beauty is immense dishonesty and deceit. They will go to any lengths to get you to buy. We originally purchased our membership in October of 2017 after being held captive for 6 hours.
Upon using our membership for the first time in March, we were informed we did not purchase what we absolutely thought we had purchased - the Grand Mayan. We were put in the Grand Mayan for this "one time only". You see...when you visit your resorts, you have "classes of customers". Lower class (Mayan Palace, The Bliss, etc) cannot participate in the things the Upper Class (Grand Mayan, Grand Bliss, Lux, etc) can participate in.
There are so many, many reasons I am telling you to stay away!
Upon our arrival, we were asked to attend an "update". We were once again made to sit through a sales presentation that was pitched to us as an "update on your properties" for hours and hours. The horrid sales people kindly let us know that we didn't buy what we thought but that we could cancel the contract we had if we purchase a new contract. Yes - again, to get out of there, we signed. This company preys on people like us who have a very hard time saying no when being held captive.
I sent a letter within the 5 days cancelling the new contract, but they have informed me that they signed me back into the old contract. That is not how it works. The old contract was cancelled when the new contract was put in place. We signed a new finance contract and paid a new down payment. I still have the credit card bill from the old contract.
I was told that Vidanta would cancel the old contract "only if I removed any and all negative reviews of the resort". This is what they do to anyone wanting out of their contract and this is how they keep a 4* rating. I initially agreed to remove the negative reviews, but only if my entire contract (new and old) is cancelled.
They are refusing to cancel the contract. This is a pyramid scheme - they also give you certificates to give to family and friends to come "enjoy" the resort - what they don't tell you is that your family and friends will then become captive to their "sales presentations". I would never put anyone I know through this...EVER.
Vida Dollars are a joke - they are virtually worthless. You can find better hotel deals searching online on your own. They really push the vida dollars making you think you are getting dollar for dollar savings.
I am warning anyone and everyone to never purchase from Vidanta. I am still fighting to cancel my contract.