If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.
Timeshare Scams and Fraud
Pueblo Bonito upgrade option - poinnts - Pueblo Bonito
Company Name: Pueblo Bonito
Company Address: Baja, Mexico
Company Website: www.pueblobonito.com
Company Phone: 1-844-726-3623
Sales Person: Alex Lira
We originally had a weeks time share every other year. When we sat through the owner's time share meeting, Alex explained the point system - we get 400 points or equal to four weeks or a lot of different combinations, larger rooms for 200 points. Even showed us the MonteCristo and indicated we could book that also with our points at no maintenance cost except every five years. Roll over your points to RCI, bank your points. Also there is a preferred account worth $3500.00 you get every year - he indicated this could be used to pay your maintenance fees. Only have to pay once every five years. WOW what a great deal - NOT. After we upgraded found out that we cannot use our points for the MonteCristo, cannot use the $3500.00 to pay for maintenance fees. Each time you use 100 points towards a rood it cost $454.00. So if I want to upgrade to a large room it will now cost $908.00 for that room for one week. The week system we had before was $800.00 maintenance fee every other year and pay no extra cost when we used the room. Now it is costing more and I have weeks I can't even use unless I want to pay $908.00 to roll over to RCI. Bank 200 points with them at $100.00 to use next year for $908.00.
What a scam. Wish I could get out of this and go back to my week contract.