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And it came with great appreciation on the part of the resort’s staff, said Ann Smith, the general
manager of Plum Tree Club.

"At Plum Tree, we have timeshare owners and several repeat guests, so we are always striving to
improve the visitor experience,’’ she said. On July 13, 2012, Barbados Plum Tree Club became the proud recipient of the Intimate Hotels of Barbados (IHB) Hotel of the Year Award, giving by the lodging industry to a hotel in Barbados. Plum Tree Club is a group of 40 self-catering apartments located on Rockley Golf Course, a 9 hole course located on the Club Rockley Resort on the south coast of Barbados.

Originally set up as a timeshare property, Plum Tree Club has since expanded its customer base to include short term rentals, corporate guests and long term tenants. The parent company is Totally Barbados, a firm founded in 2005 by Brett Callaghan and based in the Caribbean. In the past seven years, the company was won numerous awards, including being voted the “World’s Leading Travel Destination Website” for 2008, 2009 and 2010 by the World Travel Awards.

“By guiding visitors to Barbados hotels, car rentals, restaurants, attractions and more,” the firm notes, “visitors can easily plan their entire holiday and vacation before arriving in Barbados. Promoting all there is to know about the Caribbean Island of Barbados - that’s Totally Barbados.” The team at Totally Barbados was on hand when the IHB award was announced for the winner, Barbados Plum Tree Club. Smith credited their win to the high quality of customer service their guests have come to expect.

“We have focused strongly on staff training, in both customer relations and room standards,’’ she said. “Most of our staff have been with the company for five years or more and see our repeat guests as members of our family." Smith credited the “tremendous effort” on the part of her staff to welcome guests – employees, she added, who go above and beyond the call of duty to ensure guest comfort and satisfaction. Plum Tree Club prides itself on consistently offering clean, well-appointed and secure apartments, Smith said, and has strived to position itself in Barbados as the “property of choice for many Stay-cations, corporate and long-stay bookings.”

The hotel has also put a focus on energy efficiency, she said, with energy-efficient air- conditioners that have been installed in many of the apartments, along with an Energy Eye air-conditioning management system. The hotel also took part in the Travel Foundation’s Water and Energy Savings Programme, which aims to sensitize staff and guests to environmentally friendly travel and accommodation practices. "We take guest feedback very seriously and we are implementing many suggestions made by our visitors over the past year," Smith said, adding that this includes upgrading the complimentary Wi-Fi internet service to make it available in all apartments and the installation of new laundry machines for guest use.

"For our guests, Plum Tree Club is their home-away-from-home in Barbados," she added. "We
want them to feel comfortable and to have all the amenities of home at their convenience.
Our apartments are popular among repeat and long-stay visitors, because we offer full kitchen
facilities, which makes it easy to save money while still enjoying the comfort of a hotel

For more information on Totally Barbados, call 866-978-5898 or 246-420-2420.

Next: The Details of the Michael J. Ferrari Timeshare Scam

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