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Timeshare Scams and Fraud

Complaints  >   Timeshare Resort Category

I was visiting a resort in Utah when I was asked to attend a presentation with Diamond. I had previously been an owner with Monarch Grand Vacations and was told that this meeting was needed to address changes due to COVID. When I arrived at the presentation, I was told that since Monarch had gone bankrupt, I was being given the opportunity to upgrade into the Diamond system so that I did not lose my equity or see my maintenance fees increase to the point where they would be unaffordable. I felt that I had absolutely no choice but to make this purchase! I was told that I would be receiving bonus points, that my maintenance fees would be fixed, and that this would be a real estate purchase that I could refinance for a lower rate. Nothing that I was told that day is true! What... Read More

I was visiting Polo Towers in Las Vegas when I was asked to attend a sales update presentation. I told the staff many times that I was not interested but they insisted that it was necessary for me to learn about new updates. When I arrived, I was told that this meeting would take an hour of my time. This could not have been further from the truth! I told the sales rep that I was not interested in making any changes to what I already owned and that I was on a fixed income and could not afford anything more. He told me that this loan would have an interest rate of 3.99% and that the payments would only be $230 a month. I was skeptical but trusted that the staff had my best interest at heart. When I got back to my room, I tried to call and cancel but I was once again reas... Read More

Lifelink, Inc. is a government contractor DUNS 168241557, and do not participate in any projects other than the U S Government. This alleged complaint is slanderous, etc. & please look to the source when their articles or complaints are clearly a hate message and without merit.
Col. L V Ruffin, Ret.

We were vacationing in Las Vegas when we approached in the lobby of Circus Circus and offered a gift if we attended a sales presentation. Since we were told this would take no longer than 90 minutes, we agreed. When we arrived, we were paired with a member of the sales staff that pressured us into making a purchase for hours. Every time that we said no, we were approached by more sales staff that continued to offer “new” and “better” packages. When we finally agreed, we learned that they had already run our credit, even though we had never consented. We were so uncomfortable but felt like we had to make a purchase to leave! Every time we have booked time with this membership, we have been forced to attend an owners meeting, which is just another sales presentation!... Read More

Our first experience with Diamond was when we received an invitation in the mail for a weekend getaway to Orlando. When we arrived, we were asked to attend a sales meeting, where the staff told us about all of the benefits of being owners with Diamond. We were told that this would be a great investment that would continue to appreciate and that we would be able to resell. Not only has this been untrue, but EVERY SINGLE TIME we try to use our membership we are subjected to yet another sales presentation! We have been in these meetings where the staff has been hostile towards us to the point where they refuse to give us back our personal property so that we can leave! Why don’t they just allow their customers to enjoy their vacations? This has become something that we ca... Read More

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