If you have been victimized by either a timeshare resale firm or a timeshare resort, add your complaint below.
Timeshare Scams and Fraud
Can't believe we fell for this, now hoping to get our money back - Reef Playacar, Royal Diamond Resorts, Resort Marketing Solutions
Company Name: Reef Playacar, Royal Diamond Resorts, Resort Marketing Solutions
Company Address: Ave10 con calle 12Edificio Jira Caribe Plaza, Playa Del Carmen, Quintana Roo
Company Website: royaldiamondresorts.com
Company Phone: 1-800-508-1836
Sales Person: Doug Rowan
Sales Manager: Mike ? claimed he was an ex-pro football player
Signed the "vacation package" contract after a good sales pitch. Later that evening read horrible reviews, had a sleepless night and figured out that it was likely a scam. The following day I contacted the US Consulate, who advised that I had 5 days to cancel, and that mailing a letter would likely not get there in time, but rather we should return to the resort and demand a cancellation. We brought a pre-filled form, which they would not sign, but they did give us a properly dated cancellation letter stating our credit card charge would be refunded within two weeks. I also advised my credit card company the same day that I was disputing the charge. Two weeks have passed and so far the money has not been refunded. I phoned Royal Diamond Resorts after two weeks. They assured me my contract was cancelled and my credit card charges would be refunded. So far, I do not believe them and the dispute is ongoing.